You’re offline. This is a read only version of the page.
These Website Terms and Conditions of Use (“Website Terms”) together with our Online Sale Terms, Returns Policy, Click and Collect and Delivery Terms (“collectively called “Terms and Conditions”) and our Privacy Policy, apply when you access, use or purchase goods and services from any of our websites. It is important that you read these Website Terms carefully as by using our websites, you will be deemed to have accepted these Website Terms.
1.1. Our websites are owned and operated by Harvey Norman Stores (NZ) Pty Limited, trading as Harvey Norman (“Harvey Norman”, "our", "us", or "we").
1.2. In these Website Terms, the following definitions apply:
2.1 By accessing, using, or purchasing goods and services from any of our websites, you accept these Website Terms and other laws or regulations which may apply to our websites. By continuing to use our websites, you acknowledge that you have read and understood our Website Terms and agree to be bound by them. If you do not accept these Website Terms, or any of the other Terms and Conditions, you must refrain from using our websites.
2.2. You may only access, use or purchase goods and services from our websites for your personal use (except commercial use made via www.harveynormancommercial.nz), which must be reasonable, or for purposes legitimately connected with purchasing our goods and services.
2.3. You may only access and use our websites for lawful purposes. When using our websites you must not:
2.4. We use third-party service providers to assist us in the detection of fraudulent activity conducted on our websites. By accessing, using or purchasing from our websites, you accept that your activities on, and interactions with our websites, may be monitored by us or third-party service providers, to identify potentially fraudulent transactions or any other misuse of our websites. In the event that your Order is considered potentially fraudulent, or does not pass the fraud analytic pre-screening process, we reserve the right to cancel your Order, place your Order on hold and request you to provide additional information, or to arrange payment by another method.
2.5. We reserve the right to suspend your access to any of our websites where we consider that you may have breached these Website Terms or the law. If we do this, you may be prevented from accessing all or part of our websites, your account details or other content contained in your account. To the maximum extent permitted by law, we will not be liable to you or any third party for doing this.
3.1. You may access, use and/or purchase goods and services from the website www.harveynorman.co.nz, as a ‘guest’ or as a Harvey Norman account holder. You must be eighteen (18) years of age or over to create an account or purchase goods and services from this website. If you wish to become a member of this website, please complete the online form Register for a New Account. We only permit one membership registration per email address.
3.2. After you have created your online account, you will receive an email from us. If you have not received an email within 24 hours, please contact our Online Customer Services Team.
3.3. You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account. If you forget your password, you may click on the relevant link located on the website and we will email you a link to create a new password, or you may contact our Online Customer Services Team.
3.4. You agree to keep your account details current at all times by accessing your account via our websites or by contacting our Online Customer Services Team. You must not use another user’s account, without their permission.
3.5. We may require you to create an applicant login in order to access certain features of our careers website www.harveynormancareers.co.nz. To create an applicant login, you will be re-directed to a third-party website, and upon request, you will be asked to provide your contact details and nominate a password. We only permit one applicant registration per email address. If you have any issues with your applicant login, please contact our Human Resources team at human.resources@nz.harveynorman.com
3.6. Any personal information provided by you when creating an account with us, will be managed in accordance with our Privacy Policy. If you do not provide accurate and complete information, we may not be able to activate your account.
3.7. We reserve the right to terminate an account immediately without notice for any reason, including without limitation, where we suspect the account holder has breached these Website Terms or the Online Sales Terms.
4.1. The information contained on our websites constitutes an invitation to treat and not an offer to supply goods or services to you. Any Orders you place via our websites, are legally binding offers to buy goods and services, and if accepted by us, a legal contract is formed between you and Harvey Norman, subject to these Website Terms and our Terms and Conditions. We reserve the exclusive right to accept or reject any Order submitted by you for any reason, (in whole or in part), including an error in the advertised price or description of goods, or any Order, we believe, in our sole judgement, to have been placed fraudulently or in an effort to supply trade re-sale.
5.1. Nothing in this clause 5 will limit any rights you may have that cannot be lawfully excluded under these Website Terms, including the rights referred to in clause 18.
5.2. Except as otherwise described in these Website Terms and our Terms and Conditions, all information contained in our websites are made available to provide information about our websites, career opportunities at Harvey Norman, and the goods and services which may be ordered from our websites. While we endeavour to ensure that information on our websites are correct, sometimes errors or inaccuracies do occur, for which we apologise.
5.3. To the maximum extent permitted by law, we do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on our websites. You are solely responsible for the actions you take in reliance on the content on, or accessed, through our websites. We reserve the right to make changes at any time and without notice to you, to any element of our websites.
5.4. To the maximum extent permitted by law, we make no warranties in relation to the fitness for purpose, freedom from computer virus or bugs, accuracy or availability of our websites or any other website that is linked to from our websites. We will not be liable if for any reason our websites are unavailable at any time, or for any period.
6.1. All prices on our websites are displayed in New Zealand dollars and includes GST (where applicable). Prices displayed are available in New Zealand only and do not include delivery, installation and handling charges. Prices are valid until amended or removed from the website and are subject to change.
6.2. We have taken reasonable efforts to provide accurate pricing information on our websites. We reserve the right to correct any pricing errors or alter the prices on our websites and in store, at any time, for any reason, without notice to you. Prices are subject to change by individual Harvey Norman stores and prices displayed may vary in different regions and stores.
6.3. Images of goods shown without any advertised price beside that image, are not offered for sale. Unless otherwise stated, any accessories shown in any images of goods are not included in the price and may not be available for purchase online or in-store.
7.1. Due to the size of our stores and the popularity of goods, promotions or special prices, goods advertised on the website may vary from what is on display, offered or available for purchase from any of our retail stores, and in some cases may only be available online. Harvey Norman does not guarantee the availability of any specific goods at any time for purchase, either online or in-store. Please call your local Harvey Norman store to enquire whether they have the items on display and/or are available to purchase.
7.2. Goods displayed on our websites are subject to availability in stores and online. We have made reasonable efforts to provide accurate stock availability information on our websites, however we do not guarantee that if a good is classified as being “in stock” that stock will be available to purchase in store or online.
7.3. You acknowledge that stock availabilities are subject to change. If we are unable to supply a particular good which has been ordered by you, we will notify you by telephone or email as soon as possible.
8.1. Every effort is made to ensure that our images of goods are displayed accurately and are as true to colour as possible. However, the actual colour of goods may differ slightly from the goods display image. This is because every computer monitor or device displays colours differently and everyone perceives colour differently. Harvey Norman cannot guarantee that the colour of goods accurately reflects the true colour of goods.
8.2. Images of goods are for illustration or comparison purposes only. Colours, features, attributes, specifications and sizes may vary from those displayed. Harvey Norman reserves the right to make necessary changes to specifications, features, dimensions and quantities of goods displayed on our websites at any time and without notice. Please check the specifications of a particular good before purchasing. Some items may require self-assembly.
9.1. Harvey Norman’s Customer Direct products can be identified by the "Harvey Norman Customer Direct" or “Direct from Supplier” marker on the individual product listing page when using our websites. Customer Direct Products are delivered directly to you by a trusted supplier and are not available in-store or for click and collect.
9.2. We reserve the right to make changes to Customer Direct Product’s specifications, features, dimensions, quantities and delivery details displayed on our websites, at any time and without notice. Please check these details before purchasing.
10.1. Our websites and all of its contents are Harvey Norman’s (or our licensors’) sole property. All intellectual property rights in, or to our websites, including all intellectual property rights in, or to graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to our websites, are owned by us or our licensors. These intellectual property rights may be protected by New Zealand and international laws.
10.2. You may access our websites and its contents for personal and non-commercial use only, subject to applicable copyright law, including the Copyright Act 1994. You may not in any form or by any means, commercialise any information obtained from any part of our websites, or copy, reproduce, modify, distribute, store, transmit, publish, display within another website or create derivative works from, any part of our websites, without our prior written permission or, in the case of third party material, from the owner of the copyright in that material.
10.3. Nothing contained in our websites are to be interpreted as a recommendation to use any information on the website in a manner which infringes the intellectual property rights of any person, company or entity. We make no representations or warranties that your use of the information on our websites will not infringe such intellectual property rights.
11.1. Our websites may contain links to other third-party websites, which have been provided for your convenience only. We are not responsible for the availability of these links or the content or material contained in these websites. We do not endorse, approve, recommend or give preference to these websites, or any content or information referred to, unless expressly stated. Any representations, warranties or guarantees made on those websites will not be deemed to be made by us.
11.2. We are not responsible for the privacy practices of the third-party websites in collecting and managing any personal information you provide. You visit these third-party websites at your own risk, and you should make your own enquiries as to the privacy policies of these third parties.
12.1. While we take precautions to protect your personal information, unfortunately no data transmission over the internet can be guaranteed as completely secure. Accordingly we cannot warrant that any content or information you transmit via our websites, are totally secure, free from viruses, bugs, fault or other conditions which could damage or interfere with your computer system. You therefore transmit to our websites at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security, in accordance with our Privacy Policy. If you become aware of any problems with the security of data or the websites, please contact our Privacy Officer at privacy.officer@nz.harveynorman.com.
13.1. Given the nature of the internet, we cannot guarantee that our websites are free from viruses, faults, bugs or other conditions which could damage or interfere with your computer systems. We do not warrant that your access to our websites will be uninterrupted, error free or that any defects will be corrected. We will not be liable if, for any reason, our websites are unavailable at any time or for any period. You assume the risk of any damage to your property as a result of using our websites, and to the maximum extent permitted by law and without limiting clause 18, we disclaim all liability for any errors, omissions and faults.
13.2. You must take your own precautions to ensure that the process which you use for accessing our websites does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of our websites or any linked website.
14.1. When you access our websites, we may use automated technology (such as cookies and identifiers) to collect information about you to enhance your interaction with our websites and to ensure a more personalised online experience. Cookies are small text files that are placed in your browser by the websites you visit to enable information to be stored and retrieved later by web page servers. Cookies provides us with details about your visit including your IP address, the domain name (whether you are accessing the site from New Zealand or elsewhere, the type of browser and the date, time and duration of your visit.
14.2. Some web browsers are set to accept tracking technologies such as cookies. You can choose to disable cookies in your website browser settings and/or delete them from your hard drive. Please note that you may experience a loss of functionality on our websites as a result. For more information about how we use cookies to collect and use information about you, please refer to our Privacy Policy.
15.1. We are committed to protecting your privacy. We, or our third-parties service providers, may collect personal information directly from you when you access or use our websites, create an online account, place an Order or when you contact us.
15.2. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. For information about the personal information we collect from you, how we collect it, the purposes for which we use it and the third parties we may share it with, please refer to our Privacy Policy.
16.1. You agree that we and any of our third parties may, use your email address to send you electronic messages concerning your online account and any Orders you have placed. We may also send you “commercial electronic messages” as defined in the Unsolicited Electronic Messages Act 2007, such as marketing communications and product information, but only if you have separately consented to us doing so. This can be done by signing up to our mailing list or by ticking a box to ‘opt in’ to receiving marketing communications. You also agree that we may contact you by telephone or text to discuss your Order or to arrange delivery or collection
16.2. If you would prefer not to receive promotional or other information from us or our third parties, please either use the unsubscribe facility in the applicable commercial electronic message or contact the Online Customer Services Team.
17.1. All of the terms of this disclaimer and indemnity will apply only to the maximum extent permitted by law. Nothing in this clause 17 will limit any rights you may have, or any obligations or liability we may have, that cannot be lawfully excluded under these Website Terms, including those referred to in clause 18.
17.2. We make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in our websites or to its availability, functionality or performance, except as otherwise provided under any applicable law.
17.3. We do not, nor do our officers, employees, agents and other representatives, accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside our control), which you may directly or indirectly suffer in connection with your use of our websites or any linked websites, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, these websites. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of our websites or the information that it contains.
17.4. The use of the information on our websites are at your own risk. To the maximum extent permitted by law, we exclude all liability of us, our officers, employees, agents and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on our websites or provided through our websites through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, we limit our liability to the re-supply of the relevant information or services.
17.5. You agree to indemnify us, and our officers, employees, and shareholders, from and against all liability, damages, losses, penalties, fines, expenses and costs (including legal costs) which we incur as a result of your use of our websites in breach of these Website Terms, our lawful use of any information that you provide to us via our websites, or any damage that you may cause to our websites. This indemnification includes, without limitation, liability, damages, penalties, fines, expenses and costs relating to allegations of copyright infringement, defamation, invasion of privacy or trade mark infringement (where we incur these as a result of the aforementioned clauses).
18.1. Nothing in these Website Terms is intended to limit or exclude any rights, obligations or guarantees that cannot lawfully be limited or excluded under the Consumer Guarantees Act 1993 (“CGA”) or the Fair Trading Act 1986. If, and to the extent that any liability we purport to limit or exclude cannot be lawfully limited or excluded, these Website Terms shall be modified to the extent necessary to give effect to the above intention. We do not provide any express guarantees (as that term is defined in the CGA) other than those expressly confirmed in these Website Terms or supplied to you in writing when you purchase goods or services from us.
19.1. Subject to clause 18, Harvey Norman will not be liable for any errors or delays in performing any of our obligations, including the supply of goods and services, if such errors or delays are caused by circumstances beyond our reasonable control, including but not limited to:
20.1. If any provision of these Website Terms are determined by court of competent jurisdiction to be invalid, illegal or unenforceable in any respect, the legality or validity of the remainder of the Website Terms will not be affect and will continue in full force and effect.
21.1. Our websites and these Website Terms shall be governed by, and construed in accordance with, the laws of New Zealand. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand to resolve any dispute arising in relation to our websites or these Website Terms.
22.1. Our websites are controlled and operated by us, from offices within New Zealand. They may be accessed in New Zealand and overseas, however the information contained in our websites are intended to apply in New Zealand only and have been prepared in accordance with New Zealand law. We make no representations or warranties that the content of our websites complies with the laws of any country outside New Zealand. If you choose to access this website from outside New Zealand, you are responsible for compliance with applicable local law.
22.2. We make no representations or warranties to sell any goods or services overseas or that the information or products available from our websites are appropriate or available for use overseas.
23.1. We may, from time to time, add or remove information, goods or services from our websites without notice. We reserve the right to update these Website Terms at any time by publishing an updated version on our websites. Any amendments will be effective immediately and by continuing to use our websites, you agree to be bound by these amended Website Terms. We recommend reviewing the Website Terms published to our websites from time to time and before placing an order to understand the terms that apply to you.
These Website Terms were last updated on 21 March 2025